Patient Access Representative

Mary Bird Perkins Cancer Center • Baton Rouge, LA

18h

About The Position

SCOPE: Responsible for registration and registration of patients, as well as scheduling, collections & authorizations. Functions in a comprehensive patient access role to include duties of both a PFC and a receptionist for the clinic. The employee shall demonstrate the ability to provide customer-focused service with all individuals internal and external to the clinic as well as maintain a positive work relationship with other members of the clinic staff and access team to facilitate clinical and financial patient care.

ESSENTIAL FUNCTIONS: Reception of patients to include arriving patient, collecting co-pay and deductibles due at time of service and verify authorization is obtained if applicable. Managing incoming calls to the centers Scheduling. Schedules appointments, including follow-ups, diagnostics, treatments, and patient access. Coordinates scheduling patients to outside physicians and from outside physicians, ensuring that a valid authorization is obtained before scheduled services. Pre-Registration and registration of patients. Verification of demographics and insurance for patients; collecting payment at time of service including completion of forms to maintain compliance. Responsible for communicating with clinical staff to ensure no authorizations are missed Working as a patient financial counselor as needed by advising patients of programs that we offer and directing the patient to the appropriate party such as the financial navigator for assistance. Other duties as assigned by patient access manager

Requirements

• High School Diploma or GED
• Minimum of 3 years’ experience in medical office required
• Knowledge of insurance benefits, authorization process and contracting also required
• Must be able to work independently, possess strong organizational and communication skills and to adhere to established goals and deadlines

Responsibilities

• Reception of patients to include arriving patient, collecting co-pay and deductibles due at time of service and verify authorization is obtained if applicable.
• Managing incoming calls to the centers
• Scheduling appointments, including follow-ups, diagnostics, treatments, and patient access.
• Coordinates scheduling patients to outside physicians and from outside physicians, ensuring that a valid authorization is obtained before scheduled services.
• Pre-Registration and registration of patients.
• Verification of demographics and insurance for patients; collecting payment at time of service including completion of forms to maintain compliance.
• Responsible for communicating with clinical staff to ensure no authorizations are missed
• Working as a patient financial counselor as needed by advising patients of programs that we offer and directing the patient to the appropriate party such as the financial navigator for assistance.
• Other duties as assigned by patient access manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees