Patient Access Representative-Full-Time-Days

Trinity Health•Middletown Township, PA

8d•Onsite

About The Position

The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service. Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral. Performs medical necessity checks where needed. Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required. Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. Rotates into various areas of Patient Access and may work a variety of shifts.

Requirements

Minimum one (1) year experience in insurance verification and medical office/hospital customer service
Must have Outpatient Registration experience
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Nice To Haves

Associate degree

Responsibilities

Performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification.
Ensures that patients meet financial requirements
Provides general information to hospital users, patients and families.
Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service.
Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral.
Performs medical necessity checks where needed.
Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
Rotates into various areas of Patient Access and may work a variety of shifts.