Patient Access Representative - Full-time - Emergency Department

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

A Day in the Life Patient Access Representative will greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed. Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities. Greets patients, family members and other customers in a courteous and welcoming manner. Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner. Must possess exceptional people skills. Exercises a high degree of control over confidential medical information. Keeps offices and work area orderly and properly stocked. Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail. Expected to make immediate requested changes to current information collection procedures utilizing daily communications. This is often requested before official documentation of changes. Acts as a preceptor for new hires to provide all levels of education required for that position. Performs other duties as assigned by the PAS leadership team.

Requirements

Associate's degree or 2 years formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare or business-related field.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Responsibilities

Greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner
Assist patients, family and visitors to include transport or arranging transportation as needed
Obtain/verify all required patient information to enter into the registration system in an expedient manner
Work positively with all levels of staff in completion of job responsibilities
Promote patient understanding of procedures, expectations, and the hospital environment
Exercise a high degree of control over confidential medical information
Keep offices and work area orderly and properly stocked
Access department communications daily utilizing telephone voice mail and/ or e-mail
Make immediate requested changes to current information collection procedures utilizing daily communications
Act as a preceptor for new hires to provide all levels of education required for that position
Perform other duties as assigned by the PAS leadership team