Patient Access Representative, Per Diem, Variable Shift

Adventist Health•Clearlake, CA

About The Position

Performs a variety of specialized clerical duties relating to the pre-admission and admission of patients. Compiles necessary demographic and financial data for various hospital departments and functions. This position is represented by RCHEA.

Requirements

Experience as a registration clerk or related position preferred
High school diploma or GED
Able to file alphabetically
Able to organize and maintain good follow-up
Able to reach decisions, take appropriate action and follow through within scope of responsibility
Able to work independently with minimal supervision
Average computer skills
Average written and verbal communication skills

Nice To Haves

Knowledge of insurance and billing procedures preferred
Knowledge of medical terminology desired
Working knowledge of basic office and clerical skills

Responsibilities

Adheres to department policies, procedures, objectives, quality assurance, safety, environmental and infection control standards. Always include copies of insurance cards, appropriate funds and runsposts HDX.
Answers all telephone inquiries in a timely, courteous and professional manner.
Collects deposits andor co-pay from patient at time of service.
Compiles and analyzes pre-admission data.
Confirms insurance on all Workers Compensation claims.
Consistently performs special projectsassignments in a careful and thorough manner and in accordance with identified goals and instructions from the department supervisor or department director.
Documents in patients notes any financial information needed by the Patient Accounting Office.
Greets patients in appropriate manner and requests them to sign in.
Interprets and verifies insurance coverage to include Medicare, Medi-Cal, CMSP and commercial insurance programs.
Interviews patient or hisher representative and obtains complete and accurate personal, demographic and financial information necessary for hospital admission and registration.
Maintains and meets expectations on time for all competencies, license, certifications and education requirements as outlined by local administration, Adventist Health (AH), The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and all other regulatory agencies.
Obtains proper signatures on Conditions of Admission, Patient Rights Acknowledgment, Medicare Screening Form, etc., as appropriate.
Obtains signature of patients or responsible party on required forms.
Obtains verbal permission when necessary and notes on forms with two witnesses.
Secures appropriate documentation.
Verifies completed registrations through AETS program.
Willingly performs other duties and innovations as assigned.