Patient Access Representative

Lifepoint Health • Hot Springs, AR

2d

About The Position

Collects patient demographic, insurance, and financial information for
outpatient services and inpatient admissions. Verifies benefits, obtains
authorizations as needed, answers phone, maintains code systems and collects
co-pays/deductibles at the point of service to efficiently expedite the
admitting process. Provides a positive first impression of the facility. Reports
to the Director or Manager of Department.

Requirements

• High School Diploma or GED
• 1 year of customer service experience

Nice To Haves

• 1 year of medical registration or reception experience preferred

Responsibilities

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Short-term and Long-term disability 100% paid for by the company
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Loan repayment, tuition reimbursement and scholarship opportunities for qualified candidates
• Professional development opportunities, apprenticeship programs, and certification assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED