Patient Access Representative
About The Position
Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to specialty practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.
Requirements
- High School Graduate or GED required.
- Ability to read, write in English and successful completion of a CVPH medical terminology exam required.
- Minimum of two years customer service experience or receptionist work experience required.
- Ability to accurately type 30 words per minute required.
- Experience with answering phones, taking and routing messages.
Nice To Haves
- Associates Degree in Business or Healthcare preferred.
- Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.
Responsibilities
- Interview and collect patient demographic
- Record information into the practice's EMR information system
- Distribute required patient information in a confidential manner
- Schedule appropriate tests and follow up appointments
- Monitor provider schedules
- Answer telephones
- Documentation in the EMR
- Order inventory
- Communicate with ancillary and clinical departments when necessary
- Manage all referrals to specialty practices
- Obtain prior authorizations from insurance companies
- Work with insurance companies to maintain a working knowledge of changing insurance requirements
- Update patient insurance info as verified
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
