Patient Access Representative

Beacon Health System-posted about 1 month ago

Full-time • Entry Level

South Bend, IN

5,001-10,000 employees

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Reports to the Department's Designee. Follows established policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Obtains all required signatures on paperwork and performs clerical duties as necessary. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Registers patients (in order to obtain demographic, physician and insurance information in accordance with established departmental policies and procedures) and collects applicable co-payments and deductibles
Coordinates the insurance eligibility and pre-certification/documentation (PA) processes for patients
Coordinates other patient services and performs clerical duties
Notifies the appropriate area of the patient's arrival and ensures that the patient is escorted to the appropriate location
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department
Associate complies with the following organizational requirements:
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
A minimum of one year of previous hospital or medical office experience is required.
A medical terminology course must be successfully completed during the first year of employment.
Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.).
Requires effective telephone skills (for example, to accurately take and relay information about patients, physician orders and referrals).
Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Pathways Healthcare Scheduling, RelayHealth, Cerner and MCA Compliance Checker).
Requires a complete understanding of time-of-service collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to Beacon Health System's patient community as necessary.
Requires basic knowledge of medical terminology, private insurance coverage (and managed care).
Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff.
Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patient's questions and communicating with other departments and physician offices.
Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected.
Requires the ability to strictly follow Beacon's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations.
Requires ability to utilize good judgment and maintain one's composure in stressful situations.
Requires the basic math skills needed to successfully balance a cash drawer.
Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15 pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of the position.

Additional college-level courses in the medical practices area are desired.
Associate degree preferred.
CHAA certification is highly preferred.

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