Patient Access Representative

NeighborHealth•Boston, MA

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Time Type: Full time Department: OB/GYN All Locations: 20 Maverick Square – Cradock Building Position Summary: Primarily performs patient access related activities based upon department need in support of the delivery of patient care. All patient access staff is responsible for the delivery of exceptional customer service. This position is generally a front line staff position which includes encounters with patients in person or over the telephone and requires a unique skill set to be successful.

Requirements

High School Diploma or G.E.D.
One year of customer service experience; previous experience in health insurance or medical setting preferred.

Nice To Haves

previous experience in health insurance or medical setting preferred.

Responsibilities

Interacts with patients and staff with courtesy, concern, respect, and sensitivity.
Identifies and verifies patient demographics, insurance and account information at the time of patient’s visit.
Edits patient demographics, insurance and account information.
Facilitates efficient patient flow.
Maintains patient confidentiality at all times.
Collects, tracks and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues.
Actively refers uninsured/underinsured patients to the enrollment Department.
Promotes a sense of teamwork.
Telephone support as needed: answers phones in a pleasant and cordial manner and redirects calls appropriately