Patient Access Representative
About The Position
The patient access representative (PAR) plays a critical role in the efficient and smooth operation of the hospital by ensuring the seamless admission process for patients. The patient access representative serve as the first point of contact for patients seeking medical care and are responsible for collecting accurate patient information, verifying insurance coverage, and providing excellent customer service. This role requires exceptional communication and organizational skills to efficiently manage admissions while creating a positive patient experience. This position works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe
Requirements
- Previous hospital experience as an admissions representative preferred.
- Knowledge of medical terminology preferred.
- Excellent interpersonal and communication skills, with the ability to communicate effectively with diverse individuals, including patients, families, and medical professionals.
- Strong organizational skills and attention to detail, capable of managing multiple tasks simultaneously in a demanding environment.
- Ability to maintain composure and professionalism in stressful or challenging situations, displaying empathy and compassion for patients and their families.
- Proficient in using computer systems and electronic health records (EHR), with the ability to quickly learn and navigate new software programs.
- Flexibility to adapt to changing priorities and work schedules, including the ability to work weekends, evenings, and holidays as needed.
- High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)
Nice To Haves
- Previous hospital experience as an admissions representative
- Knowledge of medical terminology
Responsibilities
- collecting accurate patient information
- verifying insurance coverage
- providing excellent customer service
- efficiently manage admissions
- operate a computer to input and retrieve data
- communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics
- maintain proficiency in medical terminology
- complete special projects or other assignments in a specified timeframe
Benefits
- paid time off
- a 401K retirement plan
- medical, dental, and vision coverage
- tuition reimbursement
- many more voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
