Patient Access Representative - PAR 0220VG#01

NavitasPartners • Houston, TX

20h • $18 • Onsite

About The Position

A healthcare organization in Houston, Texas is seeking a Patient Access Representative to support front office and call center operations. This role serves as the first point of contact for patients and plays a key role in registration, scheduling, referrals, and insurance verification. The ideal candidate has strong customer service skills, call center experience, and a solid understanding of healthcare front office workflows.

Requirements

• Minimum 2 years of experience in a medical front office or patient access role
• Call center and appointment scheduling experience required
• Referral processing experience required
• Strong customer service and cashier experience
• Health insurance verification experience
• Proficiency in data entry and basic computer skills
• Ability to use a 10-key keypad by touch
• Knowledge of Microsoft Word and Excel

Nice To Haves

• Strong communication and interpersonal skills
• Attention to detail and organizational abilities
• Ability to multitask in a fast-paced healthcare environment

Responsibilities

• Greet and assist patients, visitors, and guests in a professional and courteous manner
• Perform accurate patient registration, check-in, and check-out processes
• Verify insurance coverage and benefits; obtain referrals and pre-authorizations as needed
• Collect co-pays, deductibles, and outstanding balances; process cash and credit card payments
• Maintain accurate and up-to-date patient records in the system
• Provide front office and call center support, including answering phones and scheduling appointments
• Manage patient flow and respond to patient inquiries or concerns
• Ensure compliance with HIPAA and confidentiality standards
• Maintain a clean, organized, and welcoming front office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED