Patient Access Representative (40 hours)

SSM Health • Monroe, WI

1d

About The Position

It's more than a career, it's a calling. WI-Monroe Clinic Hospital Worker Type: Regular Job Highlights: Monroe Central Registration is seeking a team‑oriented, flexible individual who thrives in a fast‑paced environment and is dedicated to delivering exceptional, patient‑centered service. What We’re Looking For We’re searching for someone who: Works well as part of a team Can adapt to rotating responsibilities and schedules Maintains professionalism in a high‑volume environment Demonstrates excellent customer service skills, compassion, and empathy Is committed to creating a positive experience for every patient Schedule Hours rotate weekly among team members and include: 6:45 AM – 3:15 PM 7:30 AM – 4:00 PM 8:00 AM – 4:30 PM 8:30 – 5:00 PM Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• None

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees