Patient Access Representative - Rehabilitation | Full-Time, Days
About The Position
Shape the Patient Care Experience with Us Join NewYork-Presbyterian Queens as a Patient Access Representative in our Physical Therapy and Rehab Services Department and make a lasting impact on every patient's journey. Be the welcoming face that guides patients and families through their care experience, ensuring they feel informed, supported, and valued. As part of our dynamic administrative team, you'll help us deliver exceptional customer service to a diverse community while working in a collaborative, patient-first environment. What You'll Do Register patients for procedures and appointments with accuracy and compassion. Collect and verify demographic and insurance details, including pre-certifications and authorizations. Coordinate scheduling to ensure a smooth patient experience. Serve as a calm, reassuring presence for patients navigating their hospital visit. Schedule Monday-Friday, 7:30 am - 3:30 pm Location: NewYork-Presbyterian Queens
Requirements
- High School Diploma or GED
- Minimum 1 year of clerical experience
- Strong computer proficiency
- Exceptional customer service and communication skills
- Ability to multitask, work independently, and maintain a positive, energetic attitude
Nice To Haves
- Experience with EMR systems (EPIC preferred)
- Prior healthcare experience involving patient interaction and insurance processes
- Bilingual skills (Spanish) for enhanced patient communication
Responsibilities
- Register patients for procedures and appointments with accuracy and compassion.
- Collect and verify demographic and insurance details, including pre-certifications and authorizations.
- Coordinate scheduling to ensure a smooth patient experience.
- Serve as a calm, reassuring presence for patients navigating their hospital visit.
Benefits
- Be part of a team that values compassion, excellence, and diversity
- Opportunities for growth and development within one of the nation's leading healthcare systems.
- Make a real difference in the lives of patients and families every day.
- Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion.
- Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
