Patient Access Representative (Entry Level)

Puyallup Tribal Health Authority • Tacoma, WA

17h • $22 - $23 • Onsite

About The Position

Be the First Connection in a Patient’s Care Journey!

Be the first impression that sets the tone for exceptional care. As a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA), you are at the heart of every patient’s journey — creating a welcoming, respectful, and seamless experience from the very first interaction.

In this fast-paced, dynamic environment, your ability to connect with patients, anticipate needs, and stay organized ensures each person feels seen, supported, and valued from the moment they arrive.

Requirements

• HS Diploma or GED
• One (1) year experience in a fast-paced, customer-facing, or administrative environment requiring accuracy and attention to detail. Medical, dental, or behavioral health front desk experience preferred
• Maintains strict confidentiality and handles sensitive information in compliance with HIPAA
• Proficient with computers and able to quickly learn multiple systems in a fast-paced setting
• Consistently reliable with strong attendance and punctuality
• Excellent communication and customer service skills

Nice To Haves

• Medical, dental, or behavioral health front desk experience preferred

Responsibilities

• Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
• Deliver outstanding customer service in a high-volume clinical environment
• Manage patient registration and scheduling, ensuring accuracy and efficiency
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
• Coordinate appointments and follow-ups, supporting smooth patient flow
• Verify insurance and eligibility, including DSHS screening and demographic updates
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
• Support clinic operations by collaborating across departments and providing coverage as needed

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED