Patient Access Representative

Lifepoint Health • Nashville, TN

6d

About The Position

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interviews patients for all pertinent account information and verifies insurance coverage.

Requirements

• High school diploma or equivalent, Required or 3 years of directly related experience may be substituted for the required education
• Computer experience, Required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.
• Time management and organizational skills.

Nice To Haves

• Billing or collection experience, Preferred

Responsibilities

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.
• Checks supplies and stocks supplies as needed
• Serves as back up for other functional areas

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional development opportunities
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED