Patient Access Representative (Part Time) - Imaging Services

Kingman Healthcare•Kingman, AZ

22d

About The Position

Unlock your potential for professional development! We are hiring a Patient Access Representative (Part Time) to join our team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Position Purpose All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

Requirements

Demonstrates ability to multitask, prioritize appropriately, and management time efficiently.
Effective oral and interpersonal communication skills.
Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
Education: High School Diploma or equivalent
Experience: Minimum of 1 year of experience working in a customer service position and/or office setting
Certification: American Heart Association BLS

Nice To Haves

Previous experience in healthcare registration, scheduling, and/or authorizations

Responsibilities

Customer Service and Patient Satisfaction
Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement.
Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.).
Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals.
Participates in on-going process improvement activities for the team.
Floats to other work areas, as requested.
Registration/Admitting/Discharge of Patients
Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines.
Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary.
Verifies insurance eligibility and benefits within a timeframe determined by KHI.
Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed.
Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo ID’s, physician orders, and other admission documents.
Obtains signatures on all required forms.
Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed.
Patient Processing
Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR.
Quality performance scores must meet defined goals.
Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements.
Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.