Patient Access Representative

University of Texas at Austin • Austin, TX

18h • Onsite

About The Position

The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.

Requirements

• High School Diploma/GED
• 2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.
• Relevant education or experience may be substituted as appropriate.

Nice To Haves

• Associate's Degree in Healthcare Administration or related field.
• 3 year(s) of experience in a multi-specialty or integrated healthcare setting.
• Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).

Responsibilities

• Assists patients with check-in for appointments, procedures, and diagnostic imaging.
• Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
• Validates insurance cards and confirms payer information in the system.
• Obtains and processes medical records requests following organizational policies.
• Schedules patient follow-up appointments and coordinates rescheduling as needed.
• Confirms upcoming appointments and manages cancellations promptly.
• Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.
• Performs insurance verification and ensures coverage details are accurate.
• Reviews and collects copayments and outstanding balances at the time of service.
• Assists patients with payment arrangements or provides resources for alternative payment solutions.
• Answers incoming calls and directs patients to the appropriate department or resource.
• Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).
• Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.

Benefits

• Retirement plan for this position is Teacher Retirement System of Texas (TRS)
• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED