Patient Access Representative - Houston, TX

NavitasPartners•Houston, TX

12h•$16 - $18•Onsite

About The Position

"Navitas Healthcare, LLC" is seeking a detail-oriented and customer-focused Patient Access Representative to support front-end patient services in a fast-paced healthcare environment. This role is responsible for scheduling appointments, verifying insurance eligibility, ensuring medical necessity compliance, and providing exceptional patient communication to facilitate seamless access to care.

Requirements

High School Diploma or GED preferred.
2–4 years of experience in patient access, call center support, scheduling, insurance verification, or administrative healthcare roles.
Strong customer service and communication skills.
Ability to multitask and work effectively in a fast-paced environment.
Knowledge of patient access workflows and insurance verification processes preferred.
Strong organizational skills with high attention to detail.
Call center experience
Patient scheduling and registration
Insurance verification
Excellent interpersonal and communication skills
Accurate data entry and documentation

Responsibilities

Schedule patient appointments in accordance with organizational policies and procedures.
Verify patient eligibility and insurance coverage prior to services.
Ensure medical necessity compliance for procedures and services.
Accurately post patient payments and maintain financial records.
Provide call center support and respond promptly to patient inquiries.
Assist patients and staff with registration and access-related questions.
Maintain accurate documentation of all patient interactions.
Collaborate with internal departments to coordinate patient care efficiently.
Adhere to all organizational policies, procedures, and regulatory guidelines.
Perform additional administrative duties as assigned.