Patient Access Representative

KETCHIKAN INDIAN CORPORATION•Ketchikan, AK

8h•Onsite

About The Position

The Patient Access Representative (PAR) serves as the initial point of contact for clinic services, providing patient interaction at the beginning and end of each visit. This role involves assisting in care coordination between the patient and clinic staff by scheduling patients, verifying insurance and eligibility, enrolling patients in the information portal, and helping to obtain important information concerning the transmission of disease prior to their arrival in the clinic. The incumbent will also assist with department coverage as needed and perform other related duties as assigned.

Requirements

Highschool Diploma or GED Required
One-year customer service, registration processing, medical office or computer database experience.
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
Proof of valid driver's license with acceptable driving record
Adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace.
Pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.
Pass a Federal criminal background check verifying eligibility to work in programs covered by P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA)

Nice To Haves

Two (2) years customer service, registration processing, medical office or computer database experience preferred.
Progressive responsible administrative/management work
Experience in a community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Responsibilities

Completes pre-registers / registers patient with accurate patient demographic and financial data.
Upon registration verifies address and co-insurance for scheduled appointment/procedures.
Verifies coverage and ensures all insurance requirements are met.
Manages daily appointment schedules which may include reminder calls.
May transport patients utilizing escort or wheeled transport equipment.
Greets patients and visitors in person or on telephone.
Provides directional assistance for those accessing the clinic and observing patients waiting in the lobby for any signs of distress.
Answers or refers inquiries to the appropriate department or individual.
Effectively managing conflict in an understanding and professional manner.
Approach all tasks using excellence in customer service and the use of good interpersonal skills.
Adheres to safety procedure, remains vigilante and informs security of any unusual activity.
Completes safety modules and performs duties as delegated during an emergency.
Ensures HIPAA compliance.
Other related duties as assigned