Patient Access Representative

External Astera Health • Wadena, MN

5d

About The Position

We are looking for a Patient Access Representative to join our team! This individual will perform a variety of Business Office procedures associated with the patient registration and scheduling processes in a variety of departments. All functions of this role are performed with a high degree of confidentiality. This position is .64 hours per biweekly pay period and includes daytime hours scheduled between 7:30 a.m - 5:00 p.m. Monday - Friday. This position may be required to float to our satellite clinics based on needs and schedules. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short and long-term disability and our employee wellness initiative.

Requirements

• Ability to communicate effectively, both orally and in writing
• Ability to effectively operate standard office equipment and software
• Demonstrates high degree of commitment to customer service excellence
• Possess cross-cultural sensitivity
• Ability to work effectively with internal and external stakeholders, building strong relationships
• Ability to perform tasks both collaboratively and independently
• Demonstrates concern for patients of all ages, visitors, and co-workers.
• Maintains confidentiality of information and privacy compliance
• High school diploma or GED, or in the process of obtaining
• Or combined years of relevant education and experience to perform the essential duties of this position

Responsibilities

• Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner
• Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process
• Schedules appointments and maintains provider schedules
• Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate
• Requests and receives payments on accounts and prints receipts; reconciles and compiles daily cash drawer
• Completes and submits supply requisitions to keep current stock of necessary supplies and forms
• Opens and closes office for clinic security

Benefits

• health
• dental
• vision
• life and retirement
• paid time off
• short and long-term disability
• employee wellness initiative

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED