Patient Access Representative | Full-time | Mid-shift 3P-1130P
About The Position
Provide efficient, timely, courteous registration services to ensure a high level of customer service. Create a positive impression for each patient, family member, visitor or staff while performing the tasks of preadmitting, admitting and/or registering, routing or escorting patients, family or visitors. The primary responsibility is to assist patients and their families in accessing services acting as an advocate and navigator until the patient is handed off to clinical staff.
Requirements
- High School Diploma or equivalent (GED)
Nice To Haves
- One (1) year Patient Access experience
- One (1) year Customer Service experience
- Data Entry experience
- Familiarities to Health Plans/Insurances
- Bilingual in English and Spanish
Responsibilities
- Provides excellent customer service to all individuals.
- Perform registration, arrival, and check-in functions upon a patient presenting themselves for service.
- Collect all necessary patient, demographic, and insurance information/documentation to ensure a patient is completely registered within the patient registration systems.
- Obtain all necessary patient signatures and information at time of arrival.
- Escalates any advanced or complex registrations to a more experienced team member.
- Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients, when necessary.
- Verifies insurance benefits; explain financial requirements to the patient or patient representative, and collects any outstanding patient portion prior to or at the point of service.
- Perform collections and cashiering functions and refer patients to Financial Counseling where appropriate.
- Ensure that all activities related to hospital collection activities meet department requirements.
- Use of the computer system to document each patient encounter.
- Position requires alternating weekends and holidays. Designated start time is 3P-1130P after completing training.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
