Patient Access Representative-Touchpoint HATS

Community Health Network • Noblesville, IN

5d

About The Position

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre-registration, new patient referrals, point of service collections and other duties as assigned. The Patient Access Representative is an ambassador to fulfilling our network vision to simply deliver an exceptional experience – with every life we touch.

Requirements

• Two years of experience in customer service or healthcare office setting preferred.
• High School Diploma or GED required.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to multi-task, have attention to detail, strong organization skills, and a team player.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite of products.
• Collaborates with physicians, nursing, and other staff to coordinate the delivery and receipt of medical information.
• Serves as the leader in the Community Regional Cancer Center North Health Information Management (HIM) department

Nice To Haves

• Two years of experience in customer service or healthcare office setting

Responsibilities

• checking in and out
• appointment scheduling
• registration
• verifying demographics
• insurance verification
• telephone coverage
• data entry
• authorizations
• pre-registration
• new patient referrals
• point of service collections
• other duties as assigned
• overseeing the work that is completed
• ensuring adherence to Network HIM policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees