Patient Access Representative

University of Vermont Health Network • Malone, NY

1d • Onsite

About The Position

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to specialty practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified. Alice Hyde Medical Center is part of The University of Vermont Health Network, a five-hospital network serving patients and their families in Northern New York and Vermont. While we have changes our name, our commitment to the community remains the same. Our hospitals and physicians are bringing in the best of community and academic medicine together as one, sharing their knowledge and resources to give you access to the leading-edge technology, advanced treatment options and the highest level of compassionate care. All of this, closer to home. Quality, caring, innovation and community. This is the heart of science and medicine. We're always here for you, call us at [phone].

Requirements

• High School Graduate or GED required.
• Ability to read, write in English and successful completion of a CVPH medical terminology exam required.
• Ability to accurately type 30 words per minute required.
• Minimum of two years customer service experience or receptionist work experience required.
• Experience with answering phones, taking and routing messages.

Nice To Haves

• Associates Degree in Business or Healthcare preferred.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

Responsibilities

• Interview and collect patient demographic, and record it into the practice's EMR information system.
• Distributing required patient information in a confidential manner
• Scheduling the appropriate tests
• Scheduling follow up appointments
• Monitoring provider schedules
• Answering telephones
• Documentation in the EMR
• Ordering inventory
• Communicating with ancillary and clinical departments when necessary
• Manage all referrals to specialty practices
• Obtain prior authorizations from insurance companies
• Work with insurance companies to maintain a working knowledge of changing insurance requirements
• Update patient insurance info as verified

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees