Patient Access Representative- Medical Office Call Center
About The Position
Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family. We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.
Requirements
- High school diploma or equivalent
- Basic knowledge of insurance
- Exhibits an ability to adapt to unpredictable situations within the work setting; able to remain flexible
- Demonstrates excellent verbal and written communication skills
- Demonstrates proficient computer/electronic medical record systems skills
Responsibilities
- Answers incoming calls promptly and politely
- Completes Electronic Medical Records (EMR) specific administrative duties
- Receives hospital consults and directs to the appropriate physician on call
- Scans patient demographics into EMR
- Completes dismissal letters per providers’ request
- Reschedules patient appointments
- Receives actions/orders for scheduling
- Checks all front office voicemails (beginning of day, lunch, end of day)
Benefits
- Set scheduled 4-day work week
- Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days)
- Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance
- 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas
- PTO accrued at 3.08 hours per paycheck (80 hrs/yr)
- 401k matching program after 1 year worked
- VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology
- Discounts through Uniforms of America, and the Working Advantage program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
