Patient Access Representative - Behavioral Health - 7A

Baptist Hospitals of Southeast Texas•Beaumont, TX

42d

About The Position

We are looking to add top talent to our Baptist Hospitals of Southeast Texas team. Join us in performing Sacred Work! Competitive benefits are offered including: Matched Retirement Plan Paid Time Off Comprehensive Benefit Plan - Medical, Dental, Vision and Much More! Bonus Potential Summary/Objective Responsible for gathering and inputting patient demographic and financial information into the computer. Responsible for monitoring and correcting information in the computer for accuracy of billing a clean claim, has initial contact with the patient and is responsible for completing and verifying all registration information, and collecting the patient's financial responsibility. Responsible for entering status changes in the computer and verification of patients insurance. Under the direction of the RN Supervisor, this position assists in the admission process for behavioral health patients and promotes the smooth flow of the admission department by attending to the needs of walk-in patients and helping to direct calls.

Requirements

High School diploma or equivalent
1 - 3 years psych experience and customer service
BLS, TO

Responsibilities

Proficient in utilization of the computer systems as well as clerical skills to accomplish position responsibilities. Utilizes knowledge of medical terminology and procedures in assisting patients in completion of required forms, including informed consents, with referral of patients to appropriate sources for further information regarding any questions regarding their care as appropriate. Completes all work queues for quality improvement and collections daily
Completes all paperwork that is required for admission to Behavioral Health, to include consents, belongings inventory, admissions and discharges in Visible Hands, and court paperwork.
Determines appropriate priorities for activities based on work demand and provides outstanding customer service. Reports to work on time as scheduled, completes amount of expected registrations based on position and shift in the expected timely manner with accuracy. Communicates and interacts effectively with patients, their families, and all visitors demonstrating excellent customer service practices and proper phone etiquette
Performs all other duties as assigned and appropriate to the position within the patient access departments. Effectively transfer (handoff) essential information (along with authority and responsibility) during transactions of shifts; to include successfully working together as a team to achieve a desired goal.
Obtains all appropriate information required for the registration(s) of inpatients, outpatients, pre-admissions with input of this information into the computer system. This also includes obtaining appropriate copies and scanning documents into the ERM system. Ensures HIPAA compliance and Infection Control standards
Responsible for checking daily emails for any communication with Supervisor, Communicates any actual or potential problems regarding financial arrangements with Patient Access Supervisor. Responds to all reasonable requests in a timely manner and communicates concisely and effectively with others.