Patient Access Representative

Mercy Hospital • Durango, CO

1d • Onsite

About The Position

Mercy Hospital is an 82-bed, acute care hospital located in Durango, Colorado. It is recognized by Medicare with five stars for overall hospital quality and for excellence in orthopedic and spine surgery, as well as outstanding patient experience and safety. The hospital has also received ten consecutive 'A' grades for patient safety from The Leapfrog Group. Mercy Hospital utilizes state-of-the-art technology in an environment designed to promote wellbeing and healing, offering specialty services such as emergency care (Level III trauma), surgical care, cardiac care, Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, and hospice care. The Patient Access Representative is considered "the champion of first impressions" and a key contributor to the overall patient experience. This role requires maximizing talent in organization, operations, and customer service, with opportunities to lead and guide change. The representative will serve as a valued resource, collaborating with administration, management, physicians, and other staff members to support patients, visitors, and other customers.

Requirements

• High School diploma required
• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.

Nice To Haves

• Office experience in a healthcare environment
• medical terminology
• ability to multitask and prioritizing skills preferred

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees