Patient Access Representative-FT-Call Center
About The Position
As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Patient Access Rep to join the team at our Wauwatosa location. The Patient Access Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team. Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.
Requirements
- GED or equivalent
- 2 years of experience working with insurance
- 2 years of medical office experience
- Exemplary work ethic and attendance
- High compassion and kindness needed for working with patients
- Strong attention to detail and problem-solving skills
- Ability to remain professional in high-volume, fast-paced environment
- Excellent verbal and written communication skills
- Demonstrate proficiency of Microsoft software products and computer skills
- Aprima or other EMR software experience is preferred
- Bilingual, Spanish/English is a plus!
Nice To Haves
- Aprima or other EMR software experience is preferred
- Bilingual, Spanish/English is a plus!
Responsibilities
- Answer the call-center phone with professional and kind demeanor
- Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
- Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
- Record and verify all forms and insurance information into the EMR
- Maintain patient confidentiality according to HIPAA guidelines
- Other duties as assigned
Benefits
- Competitive pay
- Generous PTO program
- Clinic schedule - no work on evenings/weekends
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Employee discount program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
