Patient Access Representative

External Astera Health•Wadena, MN

About The Position

We are looking for a Patient Access Representative to join our team! This individual will perform a variety of Business Office procedures associated with the patient registration and scheduling processes in a variety of departments. All functions of this role are performed with a high degree of confidentiality. This position is 80 hours per biweekly pay period and includes daytime hours scheduled between 7:30 a.m - 5:00 p.m. Monday - Friday. This position may be required to float to our satellite clinics based on needs and schedules. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, short and long-term disability and our employee wellness initiative.

Requirements

Ability to communicate effectively, both orally and in writing
Ability to effectively operate standard office equipment and software
Demonstrates high degree of commitment to customer service excellence
Possess cross-cultural sensitivity
Ability to work effectively with internal and external stakeholders, building strong relationships
Ability to perform tasks both collaboratively and independently
Demonstrates concern for patients of all ages, visitors, and co-workers.
Maintains confidentiality of information and privacy compliance
Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job: Occasionally (up to 33% of work time): Standing, walking, reaching, lifting. Frequently (34-66% of work time): Sitting, handling, fingering, talking, hearing, near acuity vision.
High school diploma or GED, or in the process of obtaining
Or combined years of relevant education and experience to perform the essential duties of this position

Responsibilities

Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner
Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process
Schedules appointments and maintains provider schedules
Operates telephone console using a caring and professional manner to assist callers, answers questions and transfers calls to correct departments when appropriate
Requests and receives payments on accounts and prints receipts; reconciles and compiles daily cash drawer
Completes and submits supply requisitions to keep current stock of necessary supplies and forms
Opens and closes office for clinic security