Patient Access Representative

UnityPoint Health•Dubuque, IA

About The Position

We’re seeking a Patient Access Representative to support a smooth, accurate , and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements. At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or equivalent.
At least t wo years of customer service or healthcare related experience is preferred.
None

Responsibilities

Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
Maintain strong knowledge of insurance plans and verification processes.
Answer and route phone calls professionally; take accurate messages.
Educate patients on financial obligations, including point of service ( POS ) collections and estimates.
Assist with patient self service registration processes.
Monitor and manage multiple work queues to ensure timely workflow.
Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
Schedule walk in procedures and collaborate with central scheduling regarding other needs