FT Patient Access Representative

USPI•Germantown, TN

About The Position

Patient Access Representative Gastro One is a leading gastrointestinal surgery center in Germantown, TN, dedicated to providing exceptional care and service to our patients. We pride ourselves on our team of professionals who are committed to excellence in gastrointestinal health. Join us and be part of a dynamic team that makes a difference every day. Position Summary The Patient Access Representative plays a vital role in ensuring a positive and seamless experience for patients from their first point of contact through check-out. This position combines front desk operations, patient registration, and insurance verification responsibilities while maintaining accuracy, professionalism, and compassion in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required
Minimum of 2–3 years of experience in patient access, medical front desk, or healthcare registration preferred
Demonstrated longevity and stability in prior roles
Hands-on experience with insurance verification, eligibility checks, and authorizations
Familiarity with EMR systems and basic office software
Strong customer service, communication, and interpersonal skills
Ability to multitask, prioritize, and remain calm in a fast-paced clinical environment
Exceptional attention to detail and organizational skills

Responsibilities

Greet patients and visitors warmly and professionally upon arrival
Register patients accurately and efficiently, verifying demographics and contact information
Manage check-in and check-out processes to ensure smooth patient flow
Schedule, reschedule, and confirm appointments
Answer incoming calls and respond to patient inquiries in a courteous and timely manner
Collect co-pays and payments as required, following established procedures
Maintain organized and professional front desk and waiting areas
Verify insurance eligibility, benefits, and coverage prior to services
Obtain referrals and pre-authorizations as needed
Accurately enter insurance information into the electronic medical record (EMR) system
Communicate clearly with patients regarding insurance coverage, financial responsibility, and outstanding balances
Collaborate with billing and clinical teams to resolve insurance-related issues
Maintain strict compliance with HIPAA regulations and patient confidentiality standards
Ensure accuracy of patient records and documentation
Assist with administrative tasks and other duties as assigned