PRN Patient Access Representative

Lifepoint Health•Carthage, TN

10h

About The Position

Highpoint Health – Riverview with Ascension Saint Thomas, is part of Lifepoint Health is a part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a PRN Patient Access Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision.
High school diploma or equivalent is required.
Computer experience is required.
Ability to operate standard office equipment, including but not limited to, computer, printer, copier, fax, calculator.

Nice To Haves

Billing or collection experience is preferred.
Knowledge of medical terminology is strongly preferred.

Responsibilities

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
Handles up-front collections inquiries including calling insurance company to obtain deductible and co-pay for patient responsibility.
Calls patient to make them aware of up-front payment responsibility.
Assists in successful resolution of payment of the bill in the most expedient manner, while maintaining a current understanding of all options available including making payment arrangements and marketing financial alternatives to the patient.
Ensures that all actions are thoroughly documented on all patient accounts.
Assists self-pay patients with up-front financial payments.
Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
Collects co-pays and other funds from patients based upon established criteria.
Checks supplies and stocks supplies as needed.
Serves as back-up for other functional areas.