Patient Access Representative-PerDiem-ER-Varied hours

Kingman Healthcare • Kingman, AZ

1d

About The Position

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. . At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

Requirements

• Demonstrates ability to multitask, prioritize appropriately, and management time efficiently.
• Effective oral and interpersonal communication skills.
• Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
• High School Diploma or equivalent
• Minimum of 1 year of experience working in a customer service position and/or office setting
• American Heart Association BLS

Nice To Haves

• Previous experience in healthcare registration, scheduling, and/or authorizations

Responsibilities

• Customer Service and Patient Satisfaction
• Registration/Admitting/Discharge of Patients
• Patient Processing
• Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services.
• Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR.
• Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements.
• Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.
• Regularly works nights, weekends, holidays, and extended hours when needed.
• Provides day to day leadership and supervision of PAR team members, trains and orients new hire PAR’s, and works with Supervisors to provide continuous training of existing staff.
• Performs QA audits of registrations, works account checks, and responds to account denials.
• Assists with the scheduling of staff to ensure appropriate coverage.
• Participates in the interviews for hiring new staff within the unit, as well as providing feedback to the PAR supervisors for performance evaluations.
• Identifies, supports, and manages process improvement initiatives for the team.
• Collaborates with management to assist in the day-to-day operations of the team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees