Patient Access Representative

Redeemer Health•Abington Township, PA

6h•Onsite

About The Position

Joining Redeemer Health means becoming part of an inclusive, supportive team where professional growth is valued. The organization's strength comes from diverse perspectives and talent across PA & NJ, offering programs like education assistance, scholarships, and career training for long-term success. Employees receive medical and dental coverage, access to childcare & fitness facilities on campus, retirement investment, and community events, emphasizing a career that is more than just a job. There is a commitment to quality care in a safe environment, providing a foundation for personalized attention. The Patient Access Representative facilitates an intentional, personalized, high quality, and efficient experience for patients, visitors, and families presenting for services. This role maintains a highly visible physical presence upon entry and departure, manages patient flow by monitoring and anticipating arrivals/departures, analyzing multiple service schedules, planning logistics, and maintaining situational awareness. Responsibilities include registering patients for all outpatient diagnostic services, obtaining and verifying patient information, verifying insurance and ensuring proper referrals/authorizations, collecting patient responsibility at the time of service, and completing assigned work list tasks. All individuals are responsible for performing their job in light of the Mission & Values of the Health System, ensuring values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in interactions and service.

Requirements

High School Diploma/GED required.
Must be able to provide official proof of completion.
An inspiring, positive, get it done attitude.
Ability to problem-solve, improvise and implement in high pressure or time sensitive situations.
Passionate about individualizing and ensuring a positive, meaningful experience.
Compassionate, sensitive and supportive of the emotional, spiritual, physical and health care needs of patients.
Have a desire to build and develop relationships that enhance each individual's health care experience beyond the health care environment.
Impeccable communication and interpersonal skills.
Creative and imaginative.
Able to collaborate and work with a team of health care providers.
Excellent computer/technology skills and application ability.

Nice To Haves

Knowledge of medical terminology and insurance requirements preferred.

Responsibilities

Facilitates and stages an intentional, personalized, high quality and efficient experience for the patient, visitor and family who present for services.
Maintains a highly visible physical presence upon entry to and departure from the facility/conversation room.
Manages patient flow by monitoring and anticipating patient arrivals and departures; analyzing multiple service schedules simultaneously; planning logistics; and, maintaining situational awareness.
Registers patients for all outpatient diagnostic services.
Obtains and verifies patient information.
Verifies insurance information and ensures proper referrals and authorizations are on file as needed.
Collects patient responsibility at time of service.
Completes work list tasks as assigned.
Perform job in light of the Mission & Values of the Health System, ensuring values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in interactions and service.