Patient Access Representative (Per Diem)

Bear Valley Community Hospital • Big Bear Lake, CA

5d

About The Position

Under the general guidance of the Patient Access Supervisor, this position includes registering patients requesting treatment in the Emergency Department, PBX/Outpatient ancillary services, including Swing patients and SNF residents. Assisting in performing non-nursing clerical functions supportive to direct nursing care, facilitating communications, and traffic flow. It also includes operating a computer telephone system (PBX) and maintaining courteous and efficient communication between patients, staff and various departments.

Requirements

• High school diploma or equivalent
• BLS Certification within 3 months of hire
• Excellent verbal, written and listening skills with strong interpersonal skills
• Strong organizational skills with attention to detail and accuracy
• Proficient computer skills
• Demonstrate behaviors consistent with BVCHD values
• Maintain composure and compassion in stressful situations
• Be a team player and work well with others
• Capable of multitasking in a busy environment
• Accountability for compliance with laws, regulations, and policies to demonstrate ethical behavior

Nice To Haves

• Previous experience working in a hospital, doctors office or healthcare setting
• Have a working knowledge of insurances and medical terminology
• Customer service

Responsibilities

• Exhibit professionalism in the Patient Access Department as it relates to patients, families, visitors, physicians, and staff members
• Obtain signatures for admission, discharge, or various other consents
• Verify, interpret and apply accurate insurance information
• Collect and apply accurate demographic information
• Obtain and interpret authorizations for outpatient services
• Facilitate higher level of care needs for patients
• Communicate with outside entities effectively
• Collection of any co-pay monies, deposits, and payments and completes receipts in a courteous manner
• Capable of operating PBX phone system efficiently as patient access the operator for the entire facility
• Works closely with the business office to assist with any patient questions and issues that arise
• Accountable for keeping complete documentation
• Capable of utilizing a fax/copier machine efficiently
• Able to work nights and weekends as needed
• All other duties or responsibilities as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees