PATIENT ACCESS REPRESENTATIVE - Per Diem

Universal Health Services•Sparks, NV

32d•Onsite

About The Position

This Patient Access Representative position is a per diem opportunity. The primary functions of the Patient Access Representative are to schedule, greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity. The position also obtains patients signatures for required forms, runs estimates, and collects patient financial responsibility when required. The position is responsible for providing professional, high quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position communicates revenue cycle related issues to patients and hospital colleagues. The position rotates into various areas of the Patient Access Department including the Emergency Room and may work a variety of shifts. Direct supervision given. Specific/detailed instructions provided.

Requirements

High School Graduate required
Healthcare experience preferred
Patient registration experience preferred

Responsibilities

Acknowledges patients/patients' families/visitors in a courteous and pleasant manner as they arrive in the department and immediately processes necessary information to eliminate patient wait times.
Escorts or provides escort for patients when necessary.
Directs patients to the appropriate areas.
Utilizes appropriate and professional verbal communication skills when conversing with patients and other internal and external customers on the telephone and in person to convey a high level of personal attention and promote customer satisfaction.
Promotes efficiency and accurate processing of departmental information by utilizing professional communication skills with the department director, patient access team members, as well as other Northern Nevada Sierra Medical Center personnel and physicians.