Patient Access Representative
About The Position
Responsible for facilitating and completing the registration process system-wide by interviewing incoming patients, reviewing pre-registration information, entering registration information, verifying insurance, collecting payments as required, and providing point of service assistance to various service lines in order to assist the physician and patient in moving through the system for appropriate care. At Southern Illinois Healthcare, we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees. Working to put the right people, exhibiting the right attitude and behaviors, in the right roles is not just a goal, but a priority of Southern Illinois Healthcare. SIH is an Equal Opportunity Employer including individuals with disabilities and protected veterans. We are excited you are here and are proud to offer experiential learning opportunities for students at every stage of career development. As a student at SIH, you will see first-hand how the work we are doing supports OUR MISSION: to improve the health and well-being of all the people in the communities we serve. The SIH Scholarship Program brings together college scholarship money with hands-on work opportunities. Qualified applicants are eligible for money to cover tuition, lab fees, books, and educational supplies. The SIH Phlebotomy Program allows you to begin working in as few as nine weeks!
Requirements
- High School diploma or equivalent
- Technical Experience 1 year
- Basic medical terminology knowledge
- Typing minimum 40 wpm
Responsibilities
- Follows registration policy and procedures to accurately identify patient, insurances, obtain required signatures where applicable.
- Reviews physician order for necessary components. Contacts physician office for new order if incomplete.
- Contacts or refers to the appropriate individual/department to provide necessary data to financially secure account.
- Identifies self-pay HAP, offers brochure and obtains required signatures.
- Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
- Performs QA of daily registrations.
- Collects ED copays. Balances cash and credit card payments and completes shift summary form daily.
- Provides point of service assistance for system-wide service lines by performing various tasks that facilitate the sharing of information.
- Educates, monitors performance and orients new staff members (SAR II).
- Meets and exceeds productivity and quality standards (SAR II).
Benefits
- Rich opportunities to develop and grow professionally
- An environment of excellence in patient care
- Experiential learning opportunities for students
- SIH Scholarship Program (money to cover tuition, lab fees, books, and educational supplies with hands-on work opportunities)
- SIH Phlebotomy Program (allows beginning work as a Phlebotomy Technician in as few as nine weeks)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
