Patient Access Representative - Orthopedics | Full-Time, Days/Flex

NewYork-Presbyterian Hospital

5d • $23 - $30 • Onsite

About The Position

Shape the Patient Care Experience with Us Join NewYork-Presbyterian Queens as a Patient Access Representative in our Orthopedic Surgery Department and make a lasting impact on every patient’s journey. Be the welcoming face that guides patients and families through their care experience, ensuring they feel informed, supported, and valued. As part of our dynamic administrative team, you’ll help us deliver exceptional customer service to a diverse community while working in a collaborative, patient-first environment.

Requirements

• High School Diploma or GED
• Minimum 1 year of clerical experience
• Strong computer proficiency
• Exceptional customer service and communication skills
• Ability to multitask, work independently, and maintain a positive, energetic attitude

Nice To Haves

• Experience with EMR systems (EPIC preferred)
• Prior healthcare experience involving patient interaction and insurance processes
• Bilingual skills (Spanish) for enhanced patient communication

Responsibilities

• Register patients for procedures and appointments with accuracy and compassion.
• Collect and verify demographic and insurance details, including pre-certifications and authorizations.
• Coordinate scheduling to ensure a smooth patient experience.
• Serve as a calm, reassuring presence for patients navigating their hospital visit.

Benefits

• Be part of a team that values compassion, excellence, and diversity.
• Opportunities for growth and development within one of the nation’s leading healthcare systems.
• Make a real difference in the lives of patients and families every day.
• Join a healthcare system where employee engagement is at an all-time high.
• Here we foster a culture of respect, belonging, and inclusion.
• Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees