Patient Access Representative | Tracy Clinic | 28 hrs/week

Sanford Health•Tracy, MN

1d•Onsite

About The Position

Join the Sanford Patient Access Family as a Patient Access Representative, where your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. This role offers opportunities to grow your career at Sanford.

Requirements

Customer service skills essential

Nice To Haves

High school diploma or equivalent
Post-secondary education
One year of work experience, preferably in a medical office setting
Medical terminology helpful
Six months' customer service experience desired
BLS for certain locations and/or settings

Responsibilities

Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients about documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team and providers to coordinate and schedule appointments to meet patient’s needs
Coordinate provider schedule
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
Resolve work queue issues, manage recall and waitlists
Serve as switchboard operator calling codes and paging providers
Prepare and coordinate charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Assist with hospital admission
Perform office duties, such as making copies or sending faxes