Patient Access Representative - LSU Health Center OB/GYN

Woman's Hospital•St. George, LA

12h•Onsite

About The Position

Woman’s is more than just a hospital, offering a variety of outpatient health clinics, specialty practices, and services for the community. Woman’s LSU Health Center for OBGYN is seeking a full-time Patient Access Representative. Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants, nationally recognized for exceptional patient care, innovative programs, and a supportive work environment. The hospital consistently exceeds state and national benchmarks for patient satisfaction. It is home to Louisiana’s largest delivery service and performs thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence and has been named one of Modern Healthcare’s Best Places to Work in Healthcare year after year. The organization is proud of the care its staff provides to patients and to one another.

Requirements

High school diploma or equivalent required.
Requires two to three years of physician, clerical and/or customer service experience.
Experience with scheduling, referral processing, and insurance verification.
Must have excellent customer service, phone, organizational, computer, and typing skills.
Must have working knowledge of insurance companies.
Must be multi-task oriented.

Nice To Haves

Some knowledge of medical terminology is preferred.

Responsibilities

Answers phone calls/faxes promptly and courteously. Identifies self and department. Responds to customer requests, forwards messages, and manages calls as needed.
Obtains complete insurance information. Scans insurance card and verifies patient eligibility status. Contacts patient prior to appointment if there are insurance verification issues.
Schedules follow-up or recurring appointments accurately and provides information and instructions to patients according to department policies and procedures.
Transcribes referrals/referral triage.
Selects proper guarantor account.
Distributes mail and/or deliveries to physicians according to department policy and individual requests.
Performs cashier duties as needed. Collects payments, issues receipts, and makes and documents cash deposits in drop box. Proficiently balances cash drawer. Notifies/documents any discrepancies or missing information.
Scans loose reports and/or other medical records and documentation on the appropriate patient chart.
Performs general clerical and office responsibilities such as emailing correspondence, maintaining lobby area, faxing reports, etc.
Cross-trains and/or floats to other areas as directed by management.
Is familiar with FMLA Process and comfortable with advising patients on wait time and policy.
Uses Language Line effectively.
Serves as preceptor.
Performs other duties as assigned by practice manager, director and Vice President.