Patient Access Representative - Thayer Center for Health, 40 hrs/wk

MaineGeneral Health•Waterville, ME

About The Position

The Patient Access Representative plays an important role in creating a positive experience for patients and families by managing registration, verification, and communication processes. This position supports accurate and efficient patient intake while maintaining professionalism and attention to detail in a fast-paced healthcare environment. Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns. Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement. Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity. Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support. Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner. This role requires strong communication skills, accuracy, and a customer-focused approach, with flexibility to support various hospital or clinic departments as needed.

Requirements

strong communication skills
accuracy
customer-focused approach
flexibility to support various hospital or clinic departments as needed

Responsibilities

Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns.
Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement.
Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity.
Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support.
Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner.

Benefits

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.