Patient Access Representative - Springboro and Centerville Primary Care

Cincinnati Children's•Wilmington, DE

18h•Onsite

About The Position

This position is for a Patient Access Representative at Cincinnati Children's, operating in Springboro and Centerville Primary Care locations. The role involves ensuring patient safety by identifying correct patients and preparing for isolation precautions. It focuses heavily on customer service, providing assistance to patients, families, staff, and external agencies with patient registration, admission, and scheduling. The representative is responsible for investigating and resolving customer requests and problems according to CCHMC policies. Maintaining HIPAA compliance and confidentiality of patient information is paramount. The role also supports the Revenue Cycle, Health Information Management, and Regulatory functions by accurately obtaining and entering necessary data and forms into systems, and communicating system errors or recommending changes to management. Cincinnati Children's is a highly recognized institution for children's health, known for its top rankings, NIH funding, and being a great place to work, embracing innovation and diversity.

Requirements

High school diploma or equivalent
No directly related experience

Responsibilities

Ensures patient safety by identifying the correct patient.
identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
Access only information and records necessary to perform the responsibilities of the position.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.