Patient Access Representative
About The Position
POSITION SUMMARY: The Patient Access Representative ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
Requirements
- Education: High School/GED
- Experience: 1 year in an office clerical setting
- Other skills/knowledge: Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem solving skills, with the ability to be detail oriented.
- Required to complete all role specific revenue cycle training and certification within 12 months.
Nice To Haves
- Experience: 3 years in an office clerical setting or customer service environment.
- Direct experience in a revenue cycle or medical setting.
- Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
- Knowledge of medical terminology.
Benefits
- BCBS Medical, Dental, Vision, 401k with 5% match, Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
