Patient Access Representative - O'Fallon, MO

Total Access Urgent Care•O'Fallon, MO

4d•$17 - $18•Onsite

About The Position

Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered. Company Overview: Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We strive to show the world how healthcare can be delivered. As a Patient Access Representative at TAUC you play a key role in shaping each patient’s experience from start to finish. A Day in the Role: No two days are exactly the same, but here’s what you can expect: Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting Input patient information accurately into our electronic medical records (EMR) system Verify patient insurance coverage using online tools and EMR systems Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way Collect co-pays and explain visit costs with professionalism Handling sensitive or difficult conversations with tact and professionalism Answer incoming calls and assist with patient questions or follow-up Collaborate closely with clinical staff to ensure smooth patient flow Create a warm, helpful, and efficient front desk experience for every visitor What You'll Gain: Valuable clinical exposure : Learn medical terminology, EMR systems, and insurance processes Skill-building : Develop customer service, problem-solving, and multitasking abilities Team culture : Work alongside a supportive team that celebrates success and values your contribution We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients. Join the best team in healthcare. Apply today.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
Comfortable working in a fast-paced, team-driven environment
Strong communication and problem-solving skills, and customer service skills
Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Responsibilities

Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
Guide patients through the initial intake process with clarity and patience
Thank patients, leaving them with a sense of confidence and satisfaction
Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
Input patient information accurately into our electronic medical records (EMR) system
Verify patient insurance coverage using online tools and EMR systems
Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
Collect co-pays and explain visit costs with professionalism
Handling sensitive or difficult conversations with tact and professionalism
Answer incoming calls and assist with patient questions or follow-up
Collaborate closely with clinical staff to ensure smooth patient flow
Create a warm, helpful, and efficient front desk experience for every visitor

Benefits

Competitive Pay : Starting at $17–$18/hour, based on experience
Flexible Schedule : Full-time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays. Can have certain weekday(s) off for classes, family, etc.
Local Locations : Work most shifts at the closest 10 TAUC locations to you
Clear growth path with performance-based raises and promotions
Health Insurance: Medical, dental, vision, life, and short-term
401(k) Retirement Plan: With employer match
Paid Time Off (PTO)
Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
Employee Assistance Program (EAP) : Includes free counseling, legal, and financial resources
Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
Online ticket deals and more
Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.