Patient Access Representative

Washington Hospital • Fremont, CA

52d • Onsite

About The Position

Under the direction of the Admitting Manager, the Registration Clerk (Patient Access Representative) is responsible for gathering, completing, identifying, and screening all patients for information related to an admission or registration. This role coordinates with hospital personnel to maximize pre-registration of patient data and refers appropriate information to the Financial Counselor for follow-up. The Registration Clerk correctly identifies insurance data in the HIS system to ensure proper billing information is documented, gathers all government mandated statistical information, collects necessary deposits and/or co-payments, and obtains all required signatures. The position requires professional and courteous interaction with staff members and the public.

Requirements

• High School diploma or equivalent
• Recent experience, must include six (6) months to one (1) year minimum in the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information
• Good verbal and written communication skills
• Able to exercise appropriate decision in determining follow-up actions
• Work effectively under changing work assignments throughout Admissions/Registration
• Able to remain calm in situations involving emergencies, hostility, or heavy workload
• Demonstrated the ability to work independently as well as function effectively in a team environment
• Typing speed of 25 WPM
• Minimum of 2-3 years’ experience with Windows Operating System and Windows based programs

Nice To Haves

• Completion of college level medical terminology course
• Internet skills

Responsibilities

• Gather, complete, identify, and screen all patients for information related to an admission or registration
• Coordinate with hospital personnel to maximize pre-registration of patient data
• Refer appropriate information to the Financial Counselor for follow-up
• Correctly identify insurance data in the HIS system to ensure proper billing information is documented
• Gather all government mandated statistical information via screening forms and specific data fields within the HIS system
• Collect necessary deposits and/or co-payment at the time of, or before the patient is registered
• Gather all necessary signatures of all required forms
• Interact in a professional and courteous manner with staff members and the public at large
• Perform other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees