Patient Access Representative - Full Time Variable

Washington Hospital•Fremont, CA

54d•$32 - $40

About The Position

Under the direction of the Central Registration Manager, the registrar is responsible for patient registration in various departments including the Emergency Department, Admitting, Outpatient Lab, Imaging Center, and Pre-procedure testing area. The registrar ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with regulations from Medicare, Medicaid, and commercial insurance payers. Additionally, they act as a liaison with patient family members or responsible party.

Requirements

High school diploma or equivalent, required.
Six months to one year minimum on the job experience necessary in order to acquire familiarity with admission/registration procedures and record keeping requirements
Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.
Good verbal and written communication skills.
Able to exercise appropriate decision-making in determining follow-up actions
Work effectively under changing work assignments throughout Admissions/Registration.
Able to remain calm in situations involving emergencies, hostility or heavy workload.
Demonstrates the ability to work independently as well as function effectively in a team environment.
Typing speed 25 wpm, required.
Minimum 2-3 years' experience in Windows Operating System and Windows based programs, required.

Nice To Haves

Completion of college level medical terminology course, preferred.
Internet skills desired.

Responsibilities

Coordinates with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
Accurately identify insurance data in the HIS system to ensure proper billing information is documented
Gather all government-mandated statistical information via screening forms and specific data fields within the HIS system.
Collects necessary deposits and/or co-payments at the time of, or before, the patient is registered.
Gather all necessary signatures on all required forms.
Interact in a professional and courteous manner with staff members and the public at large.
Schedule patient appointments and enters required information in the computer system in an accurate and timely manner.
Act within the scope of the job, utilizing critical thinking skills, making decisive judgments, and demonstrating the ability to work with minimal supervision.
Demonstrates an ability to thrive in a fast-paced environment.
In addition to performing the essential functions listed, may also be assigned other duties as required.