Patient Access Rep, Outpatient- Full Time, Days- Mercy Fitzgerald

Trinity Health•Darby, PA

About The Position

Mercy Fitzgerald Hospital a member of Trinity Health, Mid-Atlantic, is looking for a Patient Access Representative to join our Outpatient Registration team! The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

HS diploma or equivalency
Minimum one (1) year experience in insurance verification and medical office/hospital customer service
Must have Outpatient Registration experience
HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Nice To Haves

Associate degree

Responsibilities

Greet, pre-register and/or register patients in a courteous and professional manner
Verify insurance benefits and check for the necessity of pre-certification, authorization and referral
Perform medical necessity checks where needed
Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required
Providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers
Communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues
Rotate into various areas of patient access and may work a variety of shifts