Patient Access Representative

Baton Rouge Orthopaedic Clinic•Baton Rouge, LA

5d•Onsite

About The Position

This position is located at our Hennessey location About BROC: At the Baton Rouge Orthopedic Clinic our goal is to provide a seamless continuum of health care services to maximize patients’ outcomes and convenience. We offer an organized and coordinated continuum to provide better and timelier feedback between the patient, physician, and ancillary services provider. Our main campus is located on Bluebonnet, but we have various clinics and therapies across the state of Louisiana as well as the BROC foundation that supports local schools and athletic programs by providing services throughout various communities. Summary: The Patient Access Representatives are important members of our team who are responsible for coordinating the daily administration for our doctors, staff, visitors, and patients at our clinics. This role is responsible check-in, collecting payments, and answering patient inquiries. This position is in the front office in our medical clinics and reports to our office supervisor. The hours of the operation are Monday- Friday 8am to 5pm. We are looking for dedicated and caring team members to join our team!

Requirements

High School Diploma or equivalent
Ability to learn electronic practice management and scheduling software.
Ability to understand and closely adhere to patient scheduling policies, guidelines, and protocols.
Reliable form of transportation to work daily
Ability to pass a drug screening
Ability to learn computerized medical office work

Nice To Haves

Prior experience in scheduling is desired

Responsibilities

Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
Check-in patients for appointments.
Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
Ensures that a clear copy of the patients’ current insurance card(s) and demographic information is entered into the patients’ medical record.
Prints the superbill and gives to the patient.
Enters electronic messages to other departments to assist with patient flow.
Directs the patient to the payment counter to collect the appropriate co-pays or balances due.
Otherwise, directs the patient to the appropriate area of the clinic for the physicians/providers, nurses, and medical staff to care for the patient and document the medical record.
Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties.
Maintains HIPAA privacy and security and provides the BROC Notice of Privacy Practices to new patients or to any person who requests it.
Distributes patient satisfaction surveys as instructed by Supervisor or upon patient request.
Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC