Patient Access Representative

Care Dimensions•Danvers, MA

4d•$19 - $24•Hybrid

About The Position

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day. Full Time 8:00 am to 4:30 pm M-F (Hybrid role after 90 day training period - 3 days in office and 2 days remote) How You'll Contribute : Summary: Reporting to the Director, Patient Access Services, or the Patient Access Supervisor, the Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. The PAR works with both active and prospective patients and can educate/explain all services offered. The PAR is responsible for answering phone calls, registering patients for all business lines, and ensuring the caller is sent to the appropriate department/team if transferring is necessary.

Requirements

High school diploma required, Associate’s Degree preferred.
Minimum one (1) to three (3) years’ work experience in a health care or medical office environment; or, any equivalent combination of education and experience that provides the requisite knowledge and skills needed for the position.
Proficiency in MS Office/Excel/PowerPoint/Outlook and healthcare specific systems and databases required.
Professional and pleasant telephone manner.
Ability to handle confidential information with integrity and maturity.
Ability to communicate effectively with co-workers and the public, personally and by telephone.
The Patient Access Representative is responsible to work two holidays per year.

Responsibilities

provides exceptional customer service to Care Dimensions patients, families, and referral sources
works with both active and prospective patients and can educate/explain all services offered
responsible for answering phone calls
registering patients for all business lines
ensuring the caller is sent to the appropriate department/team if transferring is necessary