Patient Access Representative

Heritage Valley Health System • Sewickley, PA

81d

About The Position

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient's demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements

• Customer service-focused, friendly personality with excellent communication skills.
• High school diploma or GED equivalent.
• Willingness to learn new things.
• Strong work ethic and desire to learn alongside the latest technology.
• Ability to effectively communicate with patients and their families to gain necessary medical information.
• Ability to analyze problems quickly and determine appropriate solutions.
• Good prioritization and organization skills.

Nice To Haves

• Healthcare background.
• Bachelor's or associate's degree.
• Knowledge of ICD-9 or ICD-10 coding.
• Familiarity with medical terminology, billing, and health insurance rules/processes.

Responsibilities

• Greet, interview, and guide patients and their family members through the registration process.
• Collect and enter necessary information to ensure accurate hospital records.
• Facilitate the billing process by collecting patient's demographic and insurance information.
• Combine ancillary schedules for all patients.
• Assist patients with the automated check-in process via patient kiosks.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees