Patient Access Representative

Weeks Medical Center • Berlin, NH

202d

About The Position

The Patient Access Representative performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. This role emphasizes the importance of exemplary customer service and understanding relevant legal concepts such as confidentiality and patient rights. The representative will complete other tasks as assigned by Patient Access management.

Requirements

• High School Diploma or equivalent.
• Good communication and customer service skills with a pleasant, clear speaking voice.
• Good organizational skills with the ability to prioritize workload.
• One (1) year of hospital or health care experience in registration or business office environment preferred.
• Demonstrated knowledge and use of applicable software applications.
• Knowledge of medical terminology and insurance preferred.

Responsibilities

• Functions as primary receptionist for all incoming patients to the department.
• Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
• Checks patients in and out for their appointments, printing visit summaries and appointment cards as necessary.
• Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
• Reviews orders for accuracy and completeness as necessary.
• Places patients on the ED Tracking board and monitors for active orders as needed.
• Responsible for making status changes for patients based on ADT orders in some areas.
• Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments as necessary.
• Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.).
• Scans all insurance cards (front and back) and obtains/scans relevant documents for the medical record.
• Refers possible payment problems to the appropriate financial counselor.
• Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
• Reconciles cash drawer.
• Attaches referral/ARM to appointments as needed.
• Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on-call staff as needed per facility.
• Monitors all alarms and security cameras, paging using the emergency code system as needed.
• Proactively utilizes slow periods in a creative and business-minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross-training, etc.
• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED