Patient Access Representative

Greater Boston Urology • Milton, MA

122d

About The Position

The Patient Access Representative position is responsible for greeting and assisting patients in a prompt, courteous, and professional manner and receiving/answering incoming telephone calls in the same manner, as applicable. The Patient Access Representative is to be cross-trained in all aspects of reception to supply sufficient coverage. Certain duties may vary based on office location and department structure.

Requirements

• High School Diploma.
• Interact professionally and positively with all patients, colleagues, managers and executive team.
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization.
• Excellent verbal and written communication skills.
• Prior use of EMR systems preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Effectively handles the patient check-in/checkout process.
• Answers calls addressing appointment times, patient requests and general inquiries within the scope of their position.
• Reviews patient’s chart for accuracy prior to upcoming appointment and ensures all required information is included for the physician to see the patient.
• Performs scanning and sorting within EMR system.
• Verifies and updates current insurance information with the Patient.
• Collects Patient payments.
• Performs all other duties as assigned.

Benefits

• Comprehensive medical, dental and vision plans.
• HSA / FSA.
• 401(k) matching.
• Employee Assistance Program (EAP).

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees